Excellent visit with great help from the employees. She stayed with us and explained everything we didn't know we needed to know.
I am a loyal customer, and didn't rate them poorly when the installer for our front door never called, and the door was at the store for a week. Our contact to follow up initiated to follow through on that service. That promised was delayed as well. That should have been my sign. I am so done with HOME DEPOT!!!!
This is your typical home Depot store, but everyone I talked to was very helpful and easy to talk to.
We had great service from flooring associates who gave us several suggestions and one of those worked fantastically for us...and saved us a bunch of money!
I am so unbelievably disappointed in the service we've received at the Home Depot in Normal, Illinois. We purchased two replacement garage doors in July. We paid for the doors in full. The installer came out, confirmed the measurements and the order was placed. We have called four times and physically visited the store twice about this purchase. The service people there continue to tell us it's their partner causing the delay. Today, I went to the store because when I called the service person was unable to give me any updates, and we'd have to wait until Monday for the store to contact distributor. When speaking with the manager at the customer service and getting the same runaround, I asked would it be an additional charge if they installed the one door (which was her solution to my immediate problem) that was available because our door is becoming a safety hazard, which is why we purchased a new door in the first place. She advised that she didn't know if there would be an additional charge. So, I asked to be refunded if the doors aren't available on 9/18 so we can get the doors from another store, in which she replied that she and the store manager had discussed that option before I arrived and she'd advised that we could not have a refund because these were custom doors. So, they can't tell me when the doors will be available, can't tell me if we will be charge twice if we replace the broken door, hey have our money, and we have to potentially lose two days for installation. Upon talking to the store manager, she reiterated what the previous manager had shared and was non committal on how she would make us whole since we are being so inconvenienced and the service is so horrible. We paid for a service and continue to have to reach to the store for a product that they promised two weeks ago.
Tried this place for the first time. I was hoping it was going to be the bomb. Not impressed at all. I've had better food like this other places. Sorry portillos. Will never go back again.
The Home Depot is a US Hardware Store based in Normal, Illinois. The Home Depot is located at 795 Veterans Pkwy, Normal, IL 61761, USA.
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