The only real hardware store left in town with a knowledgeable staff to help you find that nut or bolt that your need to fix something. The store is a little cluttered and not all that big but at least you can find things pretty easy or ask someone for help. Their prices are higher but if you want to support a place where you can have someone who knows something about they sell... you should go there to shop. Yes you can still buy just one bolt... you don't have to buy of bag of them that you will never use.
My wife decided to go into ACE to get glass cut for a storm window that was broken. When she went in two younger men were up front and she asked if they could cut the glass for the window and had the frame and neither one of them knew that this could be done at your location. Then an older man worked on assisting her with the glass cutting and unfriendly, and when asked a question regarding what may be best to do in installing the glass back in he told her that "we don't carry that stuff her" and he pointed her to Ace High Glass. Then she was left carrying the glass and the frame as well as her wallet back up front. For a company who has a slogan of "The Helpful Place" you really fell short. Needless to say this will be the last time we visit this location. Maybe you should a page out of the Ace in Pontiac IL book.
I live close by so I come here often, lines can be a bit long sometimes. I prefer Ace for most smaller things besides tools. Staff is always friendly.
Incredibly friendly and helpful staff. Great selection.
Well stocked with helpful staff. Aisles are a bit narrow. Great selection of tools and supplies.
Ace Hardware Normal is a US Hardware Store based in Normal, Illinois. Ace Hardware Normal is located at 204 E College Ave, Normal, IL 61761, USA.
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