They have great customer service and Chad helped me out greatly! He was patient with me because I went in three times before I decided to get the mattress from them and not another competitor. He was not pushy he answered all my questions I will definitely shop there again.
My husband and I went into the Dining table department of furniture row this past weekend looking for a new table and chairs for our home. After browsing for over an hour we decided on one and when we had Sharon prepare the invoice she informed us that it would be the middle of December before our table would even arrive in Normal. We stated that was a bit too long to wait as we currently didn’t have one. We let her know that we would look around town a bit more and if we couldn’t find anything that we liked that could be delivered sooner we would call her up and have her go ahead and order the table at her store. She literally laughed in our faces and said “Good Luck! You won’t find anyone else who can deliver any earlier.” Needless to say we were put off by her attitude and left on a mission to prover her wrong. We did. In fact not only did we find a table we love, we found one for half the cost and even ate dinner at that table in our dining room that very same night!!! So Sharon, thanks for being so disrespectful, you gave us the drive to keep shopping and not settle on an overpriced table that we wouldn’t even have received it for another three weeks. We will NOT be shopping at this place ever again.
Very helpful and nice salesperson. Was able to have item ordered online in store and delivered
In Store employees were very helpful although shipping was supposed to take 2-3 weeks and took 4.5 weeks after we called a couple times. Delivery men did not know what they were doing and did not listen to where we wanted our sectional. Overall it was ok.
Anthony!! At furniture row sofa mart was very successful my shopping experience patience was from the beginning to the end has been delight Anthony help us throughout our shopping And he was so patient with us gladly follow me around store what I'm tasting every couch and loveseat in their store thank you for that. I really recommended people to shop and furniture row and they all be happy as I was
Furniture Row is a US Furniture Store based in Normal, Illinois. Furniture Row is located at 1001 Greenbriar Dr., Suite FR, Normal, IL 61761, USA.
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