I am very dissatisfied with the service. My invoice showed the product ordered arrived to this company on December first. We scheduled a delivery date 9 days after arrival. They missed the first delivery date because of a sick driver. This was frustrating because we took off work to be at home for our item. However, I understand people get sick and tried not to show our displeasure. We rescheduled for 5 days later. The driver had a two hour window and missed that. Yet again, my husband will be late for work because I am unable to move the shipment in by myself.
No call, no show, horrible customer service. Can never reach a live person and they don't return phone calls.
Decent place to make deliveries. Dock staff work hard, even when it's 90-plus outside. Unloading done with a hand truck, so it is a little bit slower than normal. The southernmost of the two spaces is tight to get into, guide on your left side to avoid the post.
This is the worst delivery company I have ever had to deal with. They cancelled the first delivery date and then called to schedule another one, and then called to schedule a different date without even speaking to me first, so I took a day off work for nothing and had to take yet another day off work to accommodate their schedule. They're supposed to be open till 5 pm, but I called several times at 4:45 pm and they are UNREACHABLE!! I left several voice messages and they NEVER even made an attempt to call me back. These people should be OUT OF BUSINESS!!!
I am disgusted with these idiots. I called 3 times to secure an 8-12 appt. They changed it to 10:30-2:30. I worked my job that effects other people by the way around this installation. These people are liars and don't have the guts to even call you to let you know they changed your whole day! It may only be 2.5 hours, but that is 2.5 hours I'm not getting paid!
Federal Companies is a US Moving Company based in Normal, Illinois. Federal Companies is located at 2021 Eagle Rd, Normal, IL 61761, USA.
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