When I received conformation from the hotel that I had in fact booked a non-smoking room, I complained about the stink. Despite the owner acknowledging that Room 222 used to be smoking permitted, and still stank of smoke, she claimed that there was nothing she would do to make up for their false advertising. Despite their assurances that the entire building is now “non-smoking”, there was not a single non-smoking sign visible anywhere.
• Grey-stained beadspread hidden by a yellow-stained topsheet.
The integrity of the owners and the maintenance of the hotel are poor. In our case, upon entering the room, there were several basic health and sanitation problems, and other disconcerting issues:
• Internet with no password protection cut out 80% of the time.
I would strongly advise seeking another hotel.
Older building but clean and quiet. Easy access to major interstates. Friendly staff.
One of the worst motels we have ever stayed in. The smell of urine as you entered the hallway was a knock out. The upgraded suite had no fridge or microwave. There was makeup or something on one of the pillowcases and the top blanket was dirty as if someone laid with their shoes on. The breakfast was even more of a joke. Will not return.
Place did not feel clean. Carpets needed to be vacuumed, nasty stains on couch, and found hair on towels. I even went to the front desk, asked for new towels, brought them back to my room and found a larger hair ball in the next set. Bed was fine and the least terrifying part of this stay. Breakfast was as ok but messy and covered with syrup, the staff was not keeping up with cleaning there either... The staff seemed kind. For $65 it was as expected.
Smoking issue:
Poor customer service from the desk clerk and intransigence from the manager and morning staff suggest dishonest owners who care little for their customers.
• Two sticky smears not cleaned from previous occupant.
• Broken bathroom tile that had been duct-taped instead of replaced.
To start this has been the worst Baymont Inn & Suites I have ever stayed at. Upon checking in we had to wait a little over 10 minutes for someone to come to the front desk. When we got to the room it was not very clean. There were still big crumbs left on the carpet so it really needed to be vacuumed. The bed has lots of stains on the sheets and comforter. In the bathroom there was hair left on towels and hair still in the sink. There were a couple of little black ants crawling within the bathroom as well. Our TV did not work. It stated that “the signal is out and to check the antenna”. A couple of things I liked would be the breakfast and the WIFI connection was good. Overall I would not stay at this location ever again.
• So-called “non-smoking” room stank of smoke. More on this later.
Baymont Inn Suites Normal Bloomington is a US Lodging based in Normal, Illinois. Baymont Inn Suites Normal Bloomington is located at 6 Traders Cir, Normal, IL 61761, USA.
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